Return & Exchange Policy

1. JAPAN & ASIA — 7-DAY NOTIFICATION WINDOW

Please inspect your order on arrival and notify us of any visible defect, delivery damage or incorrect item within 7 calendar days after delivery. Include your order number and photographs where possible.

This notification window does not create a general right to return or exchange an item. We do not offer voluntary returns, refunds or size exchanges for customer-selected sizing errors, fit preferences, changes of mind, or colour and style preferences.

Requests outside this window will not be accepted under our voluntary policy. Mandatory consumer rights, including rights relating to defects discovered later, remain unaffected. Where applicable law provides a return or cancellation right, its deadlines and conditions take priority.

2. NORDIC COUNTRIES — 14-DAY WITHDRAWAL WINDOW

For eligible standard products delivered to Sweden, Denmark, Finland, Norway or Iceland, notify us clearly of your decision to withdraw within 14 calendar days after delivery. No reason is required.

Dispatch the goods back to Japan within 14 calendar days after notifying us. You are responsible for the direct return shipping cost, unless applicable law requires otherwise.

We do not offer voluntary size exchanges. If you need another size, return the eligible item and place a new order.

Change-of-mind requests notified after the applicable withdrawal period will not be accepted. Any legally required extension of that period, and rights relating to faulty or incorrect goods, remain unaffected.

3. RETURN CONDITION & INCLUDED ITEMS

For any discretionary return expressly agreed by us, the garment must be unused, undamaged and suitable for resale as new. All original labels must remain intact, and hangtags must remain attached.

Please include all items supplied with your order, including the dust bag, thank-you card, spare buttons and other accessories, where provided.

Garments with customer-caused wear, stretching, scratches, stains, odours, washing, alterations or leather treatments do not qualify for a discretionary return.

For statutory returns, reasonable inspection and careful fitting do not automatically invalidate your rights. Missing packaging or detached tags alone will not automatically invalidate those rights. Where handling beyond necessary inspection or missing supplied items causes a demonstrable loss in value, we may make a documented deduction only as permitted by law.

Please contact us before dispatch for the correct return address and customs instructions. Contacting us does not make statutory withdrawal rights subject to our approval.

FRAUDULENT RETURNS & POLICY ABUSE — ALL REGIONS

This clause applies to all orders, including deliveries to Japan, other Asian destinations and Europe, including Nordic countries.

Fraudulent or abusive conduct may include:

• Knowingly submitting false defect or delivery-damage claims.
• Returning a different garment or substituting items or accessories.
• Concealing customer-caused wear, damage, alterations or missing items.
• Repeatedly making misleading claims to obtain refunds, free shipping or shipping reimbursements.

Where there is reasonable, documented evidence of such conduct, Albert Richard may reject requests outside its legal obligations, restrict future promotional benefits or decline future orders, to the extent permitted by applicable law. We will notify the customer and explain the reason. Customers may provide information to clarify or dispute our findings.

We do not cover shipping costs for requests outside this policy unless required by law. Any claim for customer-caused loss or expense must be supported by evidence and permitted by applicable law; no automatic penalty or handling fee will be imposed.

Repeated returns alone do not establish abuse. Exercising a lawful withdrawal right, making a genuine defect claim or raising a legitimate complaint will not, by itself, be treated as abuse. This clause does not limit mandatory consumer rights.

Statutory Consumer Rights

Nothing in this policy excludes, restricts, or limits any consumer rights that cannot legally be excluded under applicable law.

Customers in the European Union, European Economic Area, and the United Kingdom may have statutory cancellation and return rights for online purchases, including the right to cancel within the applicable statutory period, even when an item is not defective. Where these rights apply, they will be honored in accordance with local law.

Contact Us

For assistance with a defective, damaged, or incorrect item, please contact us at albertrichardofficial@gmail.com. Please include your order number in all correspondence so that we can assist you efficiently.